Archive for communication
Bill McGrane speaks at Rotary Club
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Bill McGrane presentation
The Way You Ask a Question Affects the Response!
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re your communication skills getting you the results you want? Would you like to find ways to empower your ability to persuade? If you could improve one aspect of your communications skills, what would it be? Could asking questions and listening more skillfully make a difference for you?
Picture this: You walk into a department store, and while you’re making your way through the specialty kitchen section of the appliance area, you hear an older woman yelling. As you turn toward the customer service counter, where people can pay their local utility bills, you hear the women shouting, “How could my electric bill be so high? You’ve got to be kidding!” From the tone of her voice, you know immediately that an explosion is about to occur.
Across the aisle, you sit down in a lounge chair and act like a quiet little mouse. You’re curious to listen and see how this situation unfolds. You notice that the employees seem to suddenly become very busy with all kinds of activities except, that is, assisting this woman. They’ve obviously decided to ignore her and act as if nothing is happening. Meanwhile, the older woman, who’s getting more agitated by the minute, is quickly walking around and around a nearby table, shouting in disbelief about her utility bill. Everyone is well aware of what’s going on, but no one’s doing anything to help. Then a magic moment occurs—someone with the skill to resolve the issue is about to step in.
If you were faced with this situation, what would you do? What would be the first thing you’d say? Might it be appropriate to ask a question?
More tommorow on the rest of the story
Are you seasoned?
Posted by: | CommentsI was watching an interview of the Indiana Jones Actor Harrison Ford the other day. He was asked the question, are you a great Actor? His answer was “when I first did the Star Wars movies I was not. I was not seasoned”.
The interviewer did not know what he meant by that and asked the follow up question, what is being seasoned? Harrison said, “it takes many years to become experienced in your craft and after many years of seasoning and working through all the troubling circumstances life and acting can throw at you, you finally end of becoming seasoned”.
How are you seasoned? Have you become repined in your life and career? Do you qualify as a mature person?
All of us have to reinvent ourselves and move to our next level. Have you noticed the more you know the more you know you don’t know?
Even with the election last night in Massachusetts of Scott Brown it shows that even when you think you have everything covered life brings you a new twist.
Ask yourself, what you want to be seasoned in? Many times without knowing it we making choices that cause us to collect seasoning that after review we wish we did not have. The great news is, choice by choice you can change your seasoning.
Start today to choose the seasoning you want in your life so you end up being seasoned the way you want to be. And when life brings you things you wish you did not have, find the gift in the pain and make it your friend.
More tomorrow on what you can do to bring into your life what you really want.
To the right sign up to receive our blog updates to stay informed as well on Twitter etc. Let me know how you are seasoning your life.
The results are in
Posted by: | CommentsLast week was so powerful and exciting. We were able to complete the Move Into Your Greatness seminar. This is our most impacting seminar because it gets to the root of the issues that hold people back.
One person who attended said, “If you think you’re cool you can be cooler! If you think you are the best you can be better”
What do you want to be cooler and better at? Let me give you a tip from the seminar that you can use. When you feel overwhelmed or spiraling down because of so much on your plate take a chill pill. Put things in perspective.
With all that you are seeing going on in Haiti can you appreciate and be grateful for all the little things you have? Our most challening day does not come anywhere close to what that country is going through.
Take whatever is on your “A” list and chunk it down to that next baby step that will move you into your own greatness. Do you want people to be at their best? Well we need you to be at your best so that you can encourage others to be at their best so the ripple continues.
With all you have on your plate there has to be something on their today that floats your boat and makes you excited to move into your day.
For me today it will be a conversation I will be having with the family of one of the students who attended last week sharing all the progress made.
Go ahead make your day a great day!
